Privacy Policy
Last updated: December 14, 2025
End-to-End Encryption
Your data is encrypted at rest and in transit
No Data Selling
We never sell your data to third parties
GDPR Compliant
Full compliance with global privacy laws
Table of Contents
1 Information We Collect
Account Information
Name, email address, company name, and billing information when you create an account.
Usage Data
API calls, storage usage, performance metrics, and service interaction logs.
Your Content
Data you store in Tubox, including databases, files, and metadata. We only access this to provide services or with your explicit permission.
2 How We Use Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send billing notifications
- Respond to support requests and communicate with you
- Monitor and analyze usage patterns to improve performance
- Detect, prevent, and address security issues or fraud
4 Data Security
We implement industry-standard security measures to protect your data:
AES-256 Encryption
Data encrypted at rest and in transit
SOC 2 Type II
Certified security controls
Access Controls
Role-based permissions and 2FA
Regular Backups
Automated daily backups with geo-redundancy
5 Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion:
- 30 days: Grace period for account recovery
- 90 days: Complete data deletion from all systems
- 7 years: Financial records retained for legal compliance
6 Your Privacy Rights
You have the right to:
Access Your Data
Request a copy of your personal information
Correct Information
Update inaccurate or incomplete data
Delete Your Data
Request permanent deletion of your account
Opt-Out
Unsubscribe from marketing communications
8 International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through Standard Contractual Clauses and compliance with applicable data protection laws.
9 Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10 Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. The "Last updated" date at the top reflects the most recent revision.
Privacy Questions or Concerns?
Contact our Data Protection Officer for assistance.